Salesforce Service Cloud
Blaze your trail with the world’s most powerful apps on the Intelligent Customer Success Platform.
Increase customer satisfaction and transform support with the #1 platform for service.
About Salesforce Service Cloud
Service Cloud is a customer service software and support application that empowers companies to manage all customer information and conversations in whatever channel - phone, email, chat, and more.
Build lasting relationships by providing personalized, intelligent support with Service Cloud.
Support customers over their favorite channel.
Deliver instantaneous and personalized support via phone, email, chat, and now, the SMS messaging app of their choice with LiveMessage.
Improve support with AI built for the Salesforce Platform.
Give agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein Analytics.
See all the details of a case, at a glance.
Boost agent efficiency – and customer satisfaction – with a console that displays everything relevant to a case, from any department, all in one dynamic, connected CRM solution.
Try the world’s #1 service platform: the time-saving, joy-boosting, relationship-building machine.
Explore these platform features that take Service Cloud even further.
Deliver smarter service with a 360- degree view of every customer.
Help customers and agents with our mobile-first platform.
Customize and extend your service capabilities with easy-to-use platform tools.
Innovate faster on the platform that scales as you grow.
Relax knowing your data is safe and secure.
Salesforce Community Cloud
Create stunning, responsive experiences that give every user a seat at the table.
About Salesforce Community Cloud
Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.
What kind of experience do you want to create?
Help customers find answers themselves, on their own terms and time frame, with self-service portals and forums.
Give users a responsive portal where they can access articles, update their accounts, and create and manage cases and claims.
Create a complete channel management solution for you and your partners with a dynamic PRM site.
Build Your Own
Go beyond our prebuilt solutions and create something for your unique business needs with the Lightning Community Builder.
Create and deliver content for your community in every portal, site, and forum.